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Opus Research Report: “Start your Contact Center AI Strategy with the IVR”
Upgrades to traditional interactive voice response (IVR) systems are enabling conversational intelligent assistants to recognize the intents of callers based on natural language input and respond with...
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Opus Research Report: “2020 Intelligent Authentication and Fraud Prevention...
In this third annual Intelligent Authentication Intelliview, Opus Research and SymNex Consulting provide enterprise decision makers with competitive context for evaluating selected solution providers...
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Introducing Native Process Automation: The Foundation of Practical Workflow...
Many businesses are betting on the use of predictive analytics, natural language processing and “AI” to make customer care agents more efficient and provide their customers with higher levels of...
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Opus Research Report: “Enhancing Artificial Intelligence with Human Insight”
AI success in customer experience requires the proper balance between technology and human capabilities, drawing upon the knowledge and skills of employees whose jobs are to serve customers. A...
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent...
Since 2015, Opus Research’s “Decision Makers’ Guide to Enterprise Intelligent Assistants” has been an invaluable resource for executives evaluating their options for introducing automated virtual...
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Opus Research Report: Global Survey of Speech Analytics and Conversational...
An Opus Research four-year global survey documents the business impact of Speech Analytics technologies to enable a path to digital transformation and address immediate customer issues. Enterprise...
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Opus Research Report: “New KPIs and Metrics for Intelligent Assistants”
The implementation of chatbots and intelligent assistants has created profound changes around contact center and customer care operational metrics, employee productivity, and, ultimately, the bottom...
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Opus Research Report: “How AI-Based, Zero-Effort Authentication is Changing...
New authentication technologies in personalized digital self-service can help in fraud prevention and provide a seamless, almost imperceptible, user experience. “Zero-effort authentication” enables...
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Opus Research Report: “Conversational Voice Response: Bringing the Best Tech...
Now that artificial intelligence is a religion and we all worship at the altar of Big Data and analytics, it is heresy to mention that the foundations for conversational, cognitive interactions between...
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Opus Research Report: “In the Post-Telephone World, it is all about...
Artificial Intelligence (AI) has arrived, and it is here to stay. From Natural Language Processing (NLP) to Natural Language Understanding (NLU) to Case Classification, AI continues to demonstrate...
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Opus Research Report: “Global Survey: Drivers For Deploying Speech Analytics...
Opus Research unveils findings from a global survey of 500 contact center and customer experience decision-makers regarding their criteria for evaluating and deploying speech analytics platforms and...
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent...
Enterprise-based, natural language processing (NLP) powered self-service solutions, also known as “Intelligent Assistants” (IAs), have gained traction and proven their value over the past ten years. To...
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Opus Research Report: “How Voice Biometrics Benefits from Deep Neural Networks”
The blending of ever-increasing computing power, fueled with rich real-world big-data being processed through Deep Neural Networks (DNNs), is delivering breakthrough performance in Voice Biometrics....
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Opus Research Report: “Foundations of Conversational Marketing”
Conversational Marketing messaging bots engage prospects and customers in conversations that make them the source of the most recent and accurate indicators of their intents, preferences and...
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Opus Research Report: Voice Biometrics, What Could Go Wrong?
In this report, Opus Research addresses some of the fears and myths surrounding the use and deployment of Voice Biometrics, separating the real threats from the hype, and sharing effective techniques...
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Opus Research Report: “Voice Biometrics Intelliview: Solutions to Optichannel...
In this report, Opus Research provides enterprise executives competitive context for 19 firms offering authentication solutions that include voice biometrics. In recent years, dramatic changes have...
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Opus Research Report: Voice Biometrics, What Could Go Wrong?
In this report, Opus Research addresses some of the fears and myths surrounding the use and deployment of Voice Biometrics, separating the real threats from the hype, and sharing effective techniques...
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Opus Research Report: “Voice Biometrics Intelliview: Solutions to Optichannel...
In this report, Opus Research provides enterprise executives competitive context for 19 firms offering authentication solutions that include voice biometrics. In recent years, dramatic changes have...
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Guidelines for Deploying Mobile Biometrics in Financial Services
Biometrics are proving to be a superior way to authenticate and make digital financial services more secure, but organizational implementations is lagging; the wider adoption of biometrics for...
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Enterprise Chatbots: Winning Hearts, Minds and Loyalty in the Digital Age
The digital planets have aligned and enterprise chatbots are on the roadmap for virtually every medium-to-large business or brand. Enterprise chatbots can serve as the natural way for individuals to...
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